For some time now I've had the largely uappreciated (because I didn't notice) convenience of just being able to get on with my job. Since Windows 2000 I'd generally just been able to load the machine and use it.
Then I stupidly installed Internet Explorer 7.
Now accessing a web site has an element of Russian Roulette. Will it work? Will IE just hang for no obvious reason? Perhaps Microsoft were getting bored and wanted to get back to the good old days of crap software.
Well here's the news. I've been doing this for 34 years. I don't have the time, inclination or patience to sod about with stuff that doesn't work.
Just switch your licensing model. You need a revenue stream and I'll happily pay if you just make the things we have work. I don't want a new one, I just want one that works in a predictable and reliable way. I don't want to have redevelop all our products because you've got a new OS or a new language that delivers no tangible benefits other than to your bottom line. Making it add up numbers in a consistent way would be a bonus.